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Customer Service

 

At Templates@thewebdesign we strive to offer the best and highest quality of service. Yet it may happen that we fail to live up to our own high standards. If that is the case, we would like to know. Together we’ll find a solution to still meet those standards. Your feedback is very valuable to us, and we want to make sure we heard you.

How you can report a complaint?

There are several ways to let us know that you are not satisfied. You can:

Contact us by phone, in writing or by email.

Writing to Templates@thewebdesign

Sniep 69, 1112 AJ Diemen

E-mail: info@thewebdeign.nl

Tel.: 06-18873864

Since February 15, 2016, the EU also provide the possibility to file your complaints via the ODR platform by the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. In case you are not able to work out a solution with the products or service provider, the EU will try to assist in finding a solution. This platform exists to relieve the pressure on the judicial system, which is a last resort measure.